Introduction
1.1 EVXY is committed to safeguarding the privacy of our website visitors and mobile application users. This policy details how EVXY will treat your personal information.
1.2 By using the EVXY mobile app and/or any of the EVXY websites or portal, you are consenting to the collection, use and disclosure of your personal information in accordance with the terms and conditions of this policy. You consent to our use of cookies and the collection of location based information in accordance with the terms of this policy.
2. Collecting personal information
2.1 EVXY may collect the following kinds of personal information from you using the following methods:
• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
• Information that you provide to us when registering with our website, user portals or mobile applications (including your email address, mobile phone number and other contact information);
• Information that you provide when completing your profile on our website, user portals or mobile apps (including your name, profile pictures, gender, date of birth, vehicle information and employment details, if any);
• Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
• Information that you provide to us when using the services on our website or mobile app or that is generated in the course of the use of EVXY’s services (including vehicle information, the timing, frequency and pattern of EV charging, location data);
• Information relating to any purchases you make of EVXY goods and services or any other transactions that you enter into through our website, user portal or mobile apps (including name, contact details, and transaction details but excluding credit card information);
• Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
• Information contained in or relating to any communication that you send to EVXY or send through the EVXY website, user portals or mobile apps (including your name, telephone number, email, location, the communication content and metadata associated with the communication);
• and any other personal information that you choose to send to or otherwise share with EVXY.
2.2 Before you disclose to EVXY the personal information of another person, you must obtain that person’s consent to collection, use, disclosure and the processing of that personal information in accordance with this policy and you hereby represent and warrant to EVXY that you have obtained such consent.
3. Using personal information
3.1 Personal information submitted to EVXY through our website, user portals or mobile apps will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 EVXY may use your personal information to:
• Administer our website and business;
• Personalize the EVXY website, user portals and mobile apps for you;
• Enable your use of the services available on the EVXY website, user portals and mobile apps;
• Send you goods purchased through the EVXY website, user portals and mobile apps;
• Supply to you services purchased through the EVXY website, user portals and mobile apps;
• Send statements, invoices and payment reminders to you, and collect payments from you;
• Send you non-marketing commercial communications;
• Send you email notifications that you have specifically requested;
• Send you email newsletters, if you have requested it (you can inform us at any time if you no longer require the newsletter);
• Send you marketing communications relating to the EVXY business or the businesses of affiliated third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
• Provide third parties with anonymized statistical information about our users ;
• Deal with enquiries and complaints made by or about you relating to your use of EVXY’s services;
• Keep EVXY’s website, user portals and mobile app secure and prevent fraud; and
• Verify compliance with the terms and conditions governing the use of EVXY’s website, user portals or mobile apps.
3.3 If you submit personal information for publication on the EVXY website or mobile apps, EVXY will publish and otherwise use that information in accordance with the license you grant to us under our Terms and Conditions.
3.4 EVXY will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.5 All EVXY website and mobile app financial transactions are handled through our payment services provider, Braintree. You can review the provider’s privacy policy at www.braintree.com. EVXY will share information with its payment services provider only to the extent necessary for the purposes of processing payments you make via the EVXY website or mobile apps, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing personal information
4.1 EVXY may disclose your personal information to any of its employees, officers, insurers, professional advisers, agents, suppliers, service providers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy, including for processing.
4.2 EVXY may disclose your personal information to any member of our group of companies (this means our subsidiaries, affiliates, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 EVXY may disclose your personal information:
• to the extent that it is required to do so by law pursuant to a warrant or court order;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend EVXY’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
• To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
4.4 Except as provided in this policy, EVXY will not provide your personal information to third parties.
5. International data transfers
5.1 Information that EVXY collects may be stored, accessed, processed, and transferred outside of the United States, in any of the countries in which we operate, or in which the entities listed in sections 4.1 and 4.2 operate, in order to enable us to use the information in accordance with this policy.
5.2 Personal information that you publish on EVXY’s website or submit for publication on EVXY’s website may be available, via the internet, around the world. EVXY cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfers of personal information described in this Section.
6. Retaining personal information
6.1 This section sets out EVXY’s data retention policies and procedure, which are designed to help ensure that EVXY complies with legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that EVXY collects for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. EVXY will then delete or anonymize your personal information.
6.3 Notwithstanding the other provisions of this section, EVXY will retain documents (including electronic documents) containing personal data:
• to the extent that EVXY is required to do so by law;
• if EVXY believes that the documents may be relevant to any ongoing or prospective legal proceedings; and
• in order to establish, exercise or defend EVXY’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of personal information
7.1 EVXY will take reasonable physical, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 EVXY will store all the personal information that we collect about you on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through EVXY websites or mobile apps will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and EVXY cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing EVXY website and mobile apps confidential; EVXY will not ask you for your password (except when you log in to our website).
8. Amendments
8.1 EVXY may update this policy from time to time by publishing a new version on our website and updating the “Last Updated” date above.
8.2 EVXY will notify you of any material changes to this policy by email, SMS or within our mobile apps, or by publishing a prominent notice on its website.
9. Your rights
9.1 You may instruct EVXY to provide you with any personal information EVXY holds about you; provision of such information will be subject to:
• the payment of a fee (currently fixed at US$25.00); and
• the supply of appropriate evidence of your identity (for this purpose, EVXY will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address).
9.2 EVXY may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct EVXY at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to EVXY use of your personal information for marketing purposes, or EVXY will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 EVXY’s website includes hyperlinks to, and details of, third party websites.
10.2 EVXY has no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let EVXY know if the personal information that we hold about you needs to be corrected or updated. You may request that EVXY modify or correct any personal information that it holds about you for accuracy.
12. Our details
12.1 The EVXY website, user portals and mobiles apps are owned and operated by EV Energy Group, Inc.
12.2 EVXY is registered in Delaware and our registered office is located in Park Ridge, IL
12.3 You can contact EVXY’s Privacy Officer:
• Using contact form within the EVXY website or mobile apps;
• By telephone, at the contact number posted on the EVXY website; or
• By email, at driversupport@evxy.net