EVXY offers a flexible, cloud-based EV charging station solution available to everyone. Drivers and parking hosts can manage their respective accounts via web and mobile applications.

Search for “EVXY” in Apple’s App store or Google Play.

Yes! Payments are processed by Braintree, a Paypal company.

If you are having trouble with a charging station, please contact us using the customer support form in the app, or contact our 24/7 driver support line at +1-855-4EV-CHRG. Our team will assist and help you find you an operational charging station if the issue cannot be resolved over the phone.

Yes, as a courtesy to other drivers trying to use the charge station, we ask that you move your EV when your charge is complete. Please note that some locations may charge a high price if you leave your EV connected after it has completed charging. Pricing policies are listed on the station port screen in the app. Drivers can turn on notifications from your account page in order to receive an SMS and/or email once their charge is complete.

The owner or “Site Host” of the charging station can create a pricing policy or allow drivers to charge for free. A pricing policy will charge a fee for either energy(kWh) consumed or time spent charging. There could also be additional fees if a vehicle is left connected to the station for extended periods of time. You can view the pricing policy within each station’s info page on the EVXY mobile app. Simply scan or manually enter the station’s QR code to view the station info and pricing policy.

You can control your notification settings from your account page.

Level 2 equipment offers charging through a 240V, AC. Level 2 charging equipment is compatible with all-electric vehicles and plug-in electric hybrid vehicles. Depending on the battery technology used in the vehicle, Level 2 charging generally takes 4 to 6 hours to completely charge a fully depleted battery.

Level 3 equipment, also called DC fast chargers, use a high-voltage DC plug. Most Level 3 chargers provide an 80% charge in 30 minutes. This type of Level 3 equipment is not compatible with all vehicles, and the charge itself is not accepted by all vehicles. Level 3 chargers are being deployed across the United States in public or commercial settings. Check your vehicle guide to see if your EV is able to accept Level 3 charging.

The listed station power is a maximum charging rate that station can provide, but a number of factors can cause your EV to charge at a slower rate. Usually, the charging rate is limited because the vehicle is limiting the charging rate. The most common causes of a lower rate are:

• the EV’s maximum allowed charging rate is lower than the charger’s max rate.

• The EV is limiting the charging rate because the battery is nearly full (example: over 80% SOC).

• The EV is limiting the charging rate because the battery pack isn’t functioning correctly Refer to your EV’s manual to learn more.

Roaming stations are stations that are part of a different network. Imagine having Verizon as your cell phone network, but you have access to use Sprint cell phone towers – that’s essentially how roaming stations work. Roaming stations are not part of our network, so while you will be able to use our app to charge at these stations, there can be different functionality for those stations on our app.  Roaming stations will be visible when searching for chargers. Costs are set by the roaming partner. EVXY does not add any additional fees when charging on a roaming partner’s station.

We do not control the pricing for those stations. Pricing is controlled by the roaming network. We highly recommend reading all the pricing details before charging.

You can call our 24/7 support line, and they will provide you with support or they will provide you the correct phone number to dial for those stations.